Troubleshooting Workshops

Sometimes running a salon isn't all plain sailing. But where do you go for advice on key issues that are hard to share with people who don't understand the industry? Hellen's Troubleshooting Workshops offer the solution. Each one day seminar is held at Richard Ward Hair & Metrospa and gives you the chance to not only peek behind the scenes of the largest and most successful independent salon in the UK, but offers a unique opportunity to network with other salon owners.


Each seminar is interactive and gives the delegate a chance to get specialist, confidential advice on their own specific issues, whether HR related or financial.

Download the Richard Ward Academy brochure here: 

Student Profile

Any salon owner, soon-to-be salon owner, franchisee or decision-making manager.

10am to 4pm

Business Bootcamp - Manchester

Money Troubleshooting

  • Morning  

    • Hellen tackles 6 key financial issues in bullet point format:

      • Challenging client visit frequency decline

      • Dealing with increased costs

      • Improving dwindling income streams

      • Honing profitability & margins

      • Industry specific challenges

      • External economic factors

  • Afternoon

    • Using the delegates' specific issues, Hellen chairs a round-table format to share best practice on tackling turnover related concerns, using her results-driven systems and procedures to tackle difficult financial problems. 

  • Price includes light lunch and refreshments


Focusing on all things financial, Hellen gets to the root of how to increase profitability and takes participants through her 6 point plan to cover the biggest problems salon owners traditionally face in the sector, all delivered in her trademark, non-nonsense 'hairdresser speak' style.


Team Troubleshooting

Most salon owners don't have specific HR expertise, so when it comes to dealing with internal staff performance issues it can be a real headache. In such a labour intensive sector, making sure we maximise our team performance is crucial, and while proper legal advice is essential for Disciplinary Procedure, how to deliver it is often lacking. Hellen takes delegates through her tried and tested methods to successfully confront staff problems and improve all elements of performance to benefit the employee and the salon owner.

  • Morning

    • Hellen tackles 6 key HR aspects in bullet point format:

      • Performance related issues

      • Attitude problems

      • Staff saboteurs - dealing with the bad apples who sabotage the team

      • How to conduct difficult meetings

      • Systems and procedures to follow

      • Ongoing issue management 

  • Afternoon

    • Using their own HR situations, Hellen and the delegates discuss solutions and use role play to discover the best methods of tackling difficult, specific performance problems.

  • Price includes light lunch and refreshments 


To Book

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